Made the Grampians Way is operated by Ararat Rural City Council. Sale of wines through madethegrampiansway.com.au is made under Victorian liquor licence No. 36158819.

WARNING: Under the Liquor Control Reform Act 1998 it is an offence: To supply alcohol to a person under the age of 18 years (penalty exceeds $8,000); For a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $700).

 

SHIPPING

Distribution Centre closed between 23rd December and 1st January

We know you’re eager to get your wine, and we can’t wait to send it to you but as a rurally-based small distribution center, sometimes it takes a couple of days for us to get your wine to the courier. Our site has Fastway Couriers integration service, with automatic shipping calculations and processing. 

Liquor may only be delivered during the following hours:

  • between 9 a.m. and 11 p.m on any day other than Sunday, Good Friday and Anzac Day. and Christmas Day
  • between 10 a.m. and 11 p.m on Sunday.
  • between 12 noon and 11 p.m on Anzac Day.

No deliveries are permitted on Christmas Day or Good Friday.

The supply of liquor is restricted to a maximum of 24 bottles of wine per customer, per day.

RETURN & REFUND POLICY

All wines delivered to you by Made the Grampians Way are covered by our quality guarantee. On the rare occasion that this is compromised, Made the Grampians Way may accept returns from our customers provided the following:

The customer must contact Made the Grampians Way Service team within 30 days of the delivery with relevant order information. The customer is required to take the goods to their local post office to arrange for a return. The goods must be in good order and adequately packed in the original packaging. Upon the receipt and validation of the returned goods, Made the Grampians Way will issue a refund or replacement of the goods to the customer.

Please understand wine is available only while stocks last and may be subject to change. In the event that we have sold out prior to your transaction, we will contact you to arrange an alternative order or a refund. If we are unable to reach you, we reserve the right to replace out of stock items with another vintage.

PRIVACY POLICY

Made the Grampians Way is committed to compliance with Australia’s National Privacy Principles (NPPs).

Collection of Information

We will only collect your personal information that is reasonably necessary for us to carry on business.  We will identify ourselves and the purpose for collecting personal information at the time of collecting this information.

Primarily collection of data by Made the Grampians Way, will be for the purpose of keeping subscribers informed about the development of our business, for supplying customers with products ordered, and for improving the way we do business.  Types of information we will collect, include name, address, phone number, date of birth, historical transaction records, contracts and communications such as letters, faxes and e-mail.

We do not sell, rent, loan, trade, or lease the addresses on our list to anyone.

Use and Disclosure of Information

Made the Grampians Way will only use personal information to fulfill the purposes for which the information was collected, or as otherwise required by law. Address and contact information may be disclosed to third parties (such as an external mail house or courier) for the purpose fulfilling orders.

Data Quality and Security

Information will be stored in a manner which protects and maintains the security of the data, including maintaining secure access, control of use, access and maintenance.  We will make reasonable attempts to ensure personal information supplied is correct and up to date.

Access and Correction

When Made the Grampians Way holds information about an individual, on request by that individual we will allow them reasonable access to their personal information, without compromising the security of other individual’s personal information. Should an individual request their personal information be destroyed and cease to be collected, Rathbone Wine Group  will comply with this request.

Anonymity

Made the Grampians Way, does not require the collection of an individual’s personal information to access our website or visit our business, unless such information is required to respond to a query, employment application or provide product.

We analyse website logs to improve the value of the website, these logs are not personally identifiable and we make no attempt to link them with individuals who actually browse the site.

Sensitive
 Information

Sensitive information will not be collected or stored by Made the Grampians Way.

Made the Grampians Way will take reasonable steps to limit the personal information it sends overseas; where necessary for  delivery, only name, address and phone contact details will be provided.

Complaints and Contact details

If you are concerned that your personal information has been mishandled, or if you wish to obtain additional information about the way we handle Privacy issues, you can contact us at;

Made the Grampians Way

PO BOX 246
Ararat, VIC 3377
Australia
Phone: +61 3 53550 264
info@madethegrampiansway.com.au

TERMS & CONDITIONS

This document contains the terms and conditions governing your use of this web site and online purchases and bookings made via this website. By using this web site you agree to be bound by these terms and conditions. Although the terms and conditions shown on this web site may change from time to time without notice, it is only those terms and conditions in force at the time you use this website that are relevant to you.

Please note that all information shown on this web site may change at any time without notice. The availability of wine, specialty vintages, merchandise, tickets and competitions shown or referred to on this web site is subject to change, delay or cancellation due to out of stock issues, vintage changes and freight delays. Competitions may be subject to individual terms and conditions available at the time of entry. Employees of Made the Grampians Way, including immediate families, may become members of Ararat Rural City Council cannot enter any competitions promoted on the Made the Grampians Way. The information on this site is only intended to be of a general nature – detailed particulars can be obtained by contacting the relevant contact person.

Limitation of Liability

This web site is operated by Ararat Rural City Council far as is permitted by law, you agree when you use this web site to indemnify and release Ararat Rural City Council in respect of any claims, loss or damage incurred as a result of any error, omission or misrepresentation in this web site.

Made the Grampians Way reserves the right to refuse any purchase order, competition entry or booking made via this website.

Intellectual Property Rights

Copyright and other intellectual property rights in respect of this web site are owned by Made the Grampians Way, its affiliates, corporate partners or licensors, unless expressly indicated to the contrary.

You may download, store in cache, display, print and copy material in a complete and unaltered form for your own personal, non-commercial use provided that you:
» Keep intact all copyright and trademark notices (set out below); &
» Do not use the material in any manner that suggests an association with any of our products, services or brands.

Provided the above conditions are followed, you may use the material on this web site for the purpose of research or study, provided your use is fair. It is deemed fair to reproduce no more than 10% of the number of words on this web site and to only use the material for class use or assessment.

You may not otherwise copy, reproduce, alter, distribute or display the material on this web site in any way without our prior written permission. Breach of this may render you liable at law for criminal and/or civil penalties. Our website content is protected by Australian and copyright and trademark laws and you are not permitted to make any unauthorized use of its contents.

Variation

Made the Grampians Way may vary these terms and conditions at any time. Any variations become effective upon posting. By continuing to use this website following a variation of the terms and conditions, you consent to be bound by the varied terms and conditions.

Third Party Links

This web site contains hyperlinks and other pointers to web sites operated by third parties. These linked web sites are not under the control of Made the Grampians Way and Made the Grampians Way is not responsible for the contents of any linked web site or any hyperlink contained in a linked web site. Made the Grampians Way provides these hyperlinks to you as a convenience only, and the inclusion of any link does not imply any endorsement of the linked web site by Made the Grampians Way, its related bodies corporate, affiliates, corporate partners or licensors. You access such websites entirely at your own risk.

Delivery area
The delivery address that is nominated needs to be within a location that Made the Grampians Way provide a delivery service.
Please see (a) for a list of postcodes Made the Grampians Way do not deliver to and will request a new postal address.

Due to Australian Law the Made the Grampians Way cannot leave parcels at the door unattended. This is because our parcels contain alcohol and therefore require a person over the age of 18 to sign for and accept. We are sorry for any inconvenience this may occur.”

Receipt of Goods
Delivery can be accepted and signed by anyone at the delivery address who are presumed to be authorised to receive the goods on your behalf. Proof of identification and evidence of proof of age may be requested to verify identity and proof of age that the person is aged eighteen years or over. The goods will not be delivered to a person under the age of eighteen years.

(a) Postcodes excluded from receiving deliveries: 4605, 4713, 4816, 4825, 4830, 4871, 4876, 4895, 6798, 6799, 6770, 6765, 6718, 6723, 6725, 6726, 6728, 6731, 6733, 6740, 6743, 6753, 6761, 6765, 6770, 0822, 0861, 0862, 0870, 0871, 0872, 0874, 0847, 0850, 0851, 0852, 0853, 0880, 0881, 0886.